"Getting started" module in Reports

[venkatanathansp]

Hi everyone, in my instance the "Getting Started" module under Reports (Reports --> Getting Started) is not opening, whenever iam clicking on the "Getting started" its opening in another tab and the page is not loading .

Please help me to RESOLVE THIS.

[H S B]

It is possible that your internet provider or network is having issues / limitation & not opening a particular url.

Normally it will take you to a different page only which is not within your ServiceNow instance. So once you click on it, system will redirect you to following link -

https://docs.servicenow.com/bundle/vancouver-now-intelligence/page/use/reporting/reference/reporting...

You will be able to learn more about reports here, that's all. Sharing a snapshot of that page for your reference -

Do mark this answer as CORRECT / HELPFUL if it helps.

[AndersBGS]

Hi @venkatanathansp ,

Please try below:

• Clear your cache, close internet application and reopen internet application - try again
• Try in an incognito browser
• Try in a different browser

Does any of above solutions work for you?

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[AndersBGS]

Hi @venkatanathansp 

if my answer has helped with your question, please mark my answer as accepted solution.

Best regards

Anders