Rate line item difficult to select when multiple resource have the same name

[Marc Hall]

We defined a rate model allowing us to have different rate per resource.

When hitting the button "New" to create a New Rate Line we get the screen here under were we need to select the resource this rate line should be used for.

The problem is that the only attribute we can see in the resource field (that is pointing to the user table) is the user display name, which makes it difficult for the person configuring the rate line to select the right user (Since we are a big company, we can have multiple users with the same display name).

Is there any way to show additional attribute of the user while selecting it from this dropdown?

Something similar like in the second screenshot? 

[Pranav_Thanedar]

Hi @Marc Hall ,

We faced a similar problem and had reached out to ServiceNow, unfortunately, we were not able to find any solution for this. Hence, we decided to setup resource email as an attribute instead of name. I get that it's been a long time since this question was asked but please mark this response as helpful if it helped in someway. 

Also, I would like to know how did you guys set it up? I assume you must have figured something.

Regards,

Pranav Thanedar