Re-distribute allocations on resource assignment automatically when there are actuals present
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03-25-2026 11:38 AM
I have the following requirements from the business which seem hard to achieve with the way ServiceNow locks down any updates to an existing resource assignment when actual hours are present:
- Adjust those resource allocations within the planned start and end dates as project dates shift
- Regardless of whether actuals have been logged
- Regardless of whether the timeline expands or contracts
- Without needing to manually open and update a large number of individual resource assignments
- Have the allocation spread automatically recalculate based on updated dates
- Regardless if the timeline is contracting or expanding
- Without needing to request additional total time from a resource
- Example: if a resource has 100 hours assigned and the project timeline shifts, those 100 hours should be redistributed across the updated dates
Does anyone have an idea how to achieve this?
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03-25-2026 11:53 AM
Hi @ArithaW
Check these resources , if it helps you.
Resources Planning for Operational and Administrative Work
How to modify Allocated Resource Plans
2. KB0954313 Actual hours are not showing up on Resource Allocation
Recalculating Resource End Date Based on New Planned End Date
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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03-25-2026 12:16 PM
sorry to say I have checked all of those and they wont work. I need to create a new ui action with new functionality.