Related Links section does not appear in the project task view - Planning Console

[Luis Franco]

Hi to all.

I found after upgrading to Kingston the Related Links are hidden in the project task on the planning console view. I think this is a configuration in this view or a client script but I can't seem to find where. 

If I go the project record the planning console view shows the Related Links section.

Do you know how can I make the related links section on the planning console view? Our users use this section for relevant work inside the planning console, for instance, to create changes from a project task.

I annexed a file as an example on a OOTB instance.

Thank you.

Best Regards,

Luis Franco

[Tony Wong]

Try looking in the UI Action (sys_ui_action) definition. There is a Related List called "UI Action Visibility". (see screenshot attached)

[Luis Franco]

Hi, experts.

Thank you @tgprice for your information because I wasn't aware of that options on ui actions and it can be really usefull.

Nevertheless, I would like to give you an update on the investigation of this issue. 

The Hi support have created a problem PRB1302460 to address this to the development team.

What I found and reported to them is that the issue only happens when we click on the "Edit" link on a project task on the planning console.

It opens a side window with the parameter: 

sysparm_link_less=true

It is this parameter that is causing the issue. If the planning console would send the link without this parameter the form would be fine.

You can check yourself changing to your values. This is the url that planning console is opening:

https://<your instance>.service-now.com/nav_to.do?uri=%2Fpm_project_task.do%3Fsysparm_goto_url%3Dblank.do%26sys_id%<your project task sysid>%26sysparm_view%3Dplanning_console%26sysparm_sys_id%<your project task sysid>%26sysparm_link_less%3Dtrue

If the planning console sends the link without this parameter, the form is fine:

https://<your instance>.service-now.com/nav_to.do?uri=%2Fpm_project_task.do%3Fsysparm_goto_url%3Dblank.do%26sys_id%<your project task sysid>%26sysparm_view%3Dplanning_console%26sysparm_sys_id%<your project task sysid>

It also adds the parameter "sysparm_goto_url%3Dblank.do%26" to the url which creates an issue when changing view to default because it says the page does not exist.

I'm waiting for information when the problem will be fixed. If anybody also reports this issue please refer to the problem record PRB1302460 so that the development team increases it's priority. I've add some problems closed as won't solve because they were only reported by us.

Thank you.

Best Regards,

Luis Franco

[Luis Franco · Accepted solution]

Hi, experts.

Just for the anyone that has this issue I have received the feedback from development SN with this workaround:

- In filter navigator type, sp_widgets.list --> filter for "Planning console" widget, in client controller you will find sysParmLinkLess: true, change it to sysParmLinkLess: false.

This will create an update on a OOTB widget but it works :).

Best regards.