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Remove/hide choice selection on UI actions in Source to pay workspace

RajenderR
Mega Sage

Hi all,

S2p.png

In Source to pay(APO Module) workspace when we click on 'New' UI action a dialog window is opening with case type selection having more choices. Here i want to remove the other choices and only able to select Invoice case. Is there a way to do that? if anyone have worked on it kindly share your experience.

Thanks,

Rajender Reddy

4 REPLIES 4

Ankur Bawiskar
Tera Patron

@RajenderR 

did you identify the Declarative action which is rendering this?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Shruti
Giga Sage

Hi @RajenderR 

Navigate to sys_wizard_answer.LIST

Apply filter Question = Cases

Select the case type  and update the roles such that it is only available for admins not for agents

 

RajenderR
Mega Sage

@Ankur Bawiskar Yes, i did.  Below is the SS.

Declarative action.png

 

@RajenderR 

I think you need to check how internally it's bringing those choices

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader