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3 weeks ago
Hi all,
In Source to pay(APO Module) workspace when we click on 'New' UI action a dialog window is opening with case type selection having more choices. Here i want to remove the other choices and only able to select Invoice case. Is there a way to do that? if anyone have worked on it kindly share your experience.
Thanks,
Rajender Reddy
Solved! Go to Solution.
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3 weeks ago - last edited 3 weeks ago
Hi @RajenderR
Navigate to sys_wizard_answer.LIST
Apply filter Question = Cases
Select the case type and update the roles such that it is only available for admins not for agents
Note: This script include is called to show the case types new sn_spend_workspace.InterceptorUtil().constructDataForLinkSet()
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3 weeks ago
did you identify the Declarative action which is rendering this?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago - last edited 3 weeks ago
Hi @RajenderR
Navigate to sys_wizard_answer.LIST
Apply filter Question = Cases
Select the case type and update the roles such that it is only available for admins not for agents
Note: This script include is called to show the case types new sn_spend_workspace.InterceptorUtil().constructDataForLinkSet()
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3 weeks ago
Hi @Shruti ,
Thank you for your response. It helped me to fix what am looking for. Here i want to remove that choices for everyone so i just made them Inactive.
Much appreciate your inputs.
Thanks,
Rajender Reddy
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3 weeks ago
