Hello Sarah,
Have you tried to add the "state" field to the form from the form layout option and manually change the state?
If I have answered your question, please mark my response as correct and/or helpful.
Hello Sarah,
OOTB that field is not read-only. I just tested it in a nex New York box and I gave a user just the IT PPS ADMIN role. That user was able to switch states on a "closed completed" Demand.
I would check the Dictionary Override to see if they removed the read-only override. Sidenote this field is from the task table if someone made it read-only on the task table without a dictionary override it will affect anything that was extended from the task table.
This will be your easiest and quickest way to change that stats without modifying any business rules or workflows. Let me know if you want me to help you offline. You can email me with the email on my profile.
