If you are allocating resources to catalog tasks, RITMs or requests, you can't use resource assignments OOB. Is there a way to fix this that is not a customization? I understand these are "operational" in nature and time should just be allocated for operational work, but there are use cases out there that call for this.
Here's why it's not working: based on the dates validation (starting in business rule "Validate start end dates of assignments"), the validation fires looking for work_start and work_end to verify the resource assignment dates. But on catalog tasks and RITMs, those are "actual" time fields, which will not be populated ahead of time. So the validation will never pass.
