Resource Management Workspace - Group By Filter
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09-12-2025 10:17 AM
Hello,
I have a question about the "Group By" filter in the Resource Management Workspace. When I select the group by filters for Primary Role, Primary Skill, or Parent Item, the chart displays "Empty" at the top. When I expand the section, the correct items do appear underneath. I'm trying to understand why "Empty" is shown at the top for these filters and what steps I can take to resolve this issue.
Thank you!
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09-12-2025 08:48 PM
Hi @Eva25
You can try using Group By in the platform view and check the issue, it seems like data issue.
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09-25-2025 06:35 AM
Hi @Eva2525,
For Resources to be grouped by Primary group on RMW, the employee profile should have a primary group selected on the Employee profiles table.
If primary group is not selected, then they categorize under Empty on RMW. Please see the attached screenshots for more details.
For more information on how Employee profiles are created, and Primary group is assigned - you can refer to the ServiceNow docs:
https://www.servicenow.com/community/spm-forum/resource-management-workspace-group-by-filter/m-p/337...
