Resource plans based on departments instead of users

[TomE23]

Hello,

I want to make resource plans based on the capacity of a department, so without going into details with employees. So I want to see the capacity of a whole department. Is it possible to make resource plans based on a department or role, so that not all our employees need to be user? For now I could only make resource plans based on groups. Groups consist of members and the members must be users. I haven't been able to make a resource plan without having members in a group yet. 

Can anyone help me with that?

Thank you in advance!

[Patrick Laroch1]

Hi,

Capacity is based on sum of all members of a group. You must have the resources in Servicenow to manage said resources.

Thank you,

Patrick

[Mike_R]

You'll need to use the group field/table instead of department. What I've done before is create a group for each department, add all the users of that department to the group, and create a schedule job/script to keep the two in sync.

[TomE23]

Thank you for your response. What I actually mean is that I want to create a resource plan based on only groups. I don't want the groups to consist of members. Otherwise I must have a lot of user licenses. For example: Our service desk department has a capacity of 10 FTE, can I allocate a project (let's say 5 FTE) to that group, if the group doesn't have members? Is it possible to see in the allocation workbench that this group still has a capacity of 5 FTE after the project is allocated? One can only allocate groups if the groups consist of members, as far as I know. Do you know if it is possible to make resource plans without having all those users? 

[Mike_R · Accepted solution]

Nope, in order for you to see it in the allocation workbench, you must use groups and the groups needs to contain the members.