Response Template Count
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03-25-2024 05:59 AM - edited 03-25-2024 06:03 AM
Hello All,
Created Response Templates in "sn_templated_snip_note_template" table, and I am able to see the responses UI action button on the Incident Table.
- Can have analytics on what templates are being used and how often.
- Need to count the response templates count how often am using.
- Example : copied the response template content by using the copy to clipboard and I am simply paste in additional comments in incident ticket.
- Example 2: I've total 40 response templates in "sn_templated_snip_note_template" table, I need to count how many times being used the each template record in the incident additional comments.
- Incidents Templates Count 1 1temp (used 10 times) 10
Need any suggestions or info.
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