What are the plans for the design of the operational phase after the project goes live?

[yasutaka ono]

hi servicenow community,

I have designed the scenario from demand creation to project release as part of the SPM design.
However, I would like to know how to design the operational management after the project release.

Here are two possible approaches:

1. Create parent-child relationships within the project's subprojects and manage changes on an individual basis.
2. Utilize ITSM's change management to handle the operational aspects of the project after release.

Regarding the integration between ServiceNow's PPM and ITSM, I don't have a specific image of the connection points. If you have any insights or information on that aspect, I would appreciate it.

[Dhiren Aghera · Accepted solution]

Once a Project is released it goes into O&M mode for any minor enhancements and fixes. You could club multiple fixes into one demand and use Type as Operational instead of Strategy and manage those. You can create a Change accordingly from the Demand.