Roles required to Create attachment

abhiyadav2001 · ‎04-25-2014

Hi,

I have a 'script include' which creates a .docx file as an attachment. I can execute that script as I am an admin ( I can create attachment through script). However, When I try this through 'non-admin' user, its not working at all !

Do I need to make any changes in Roles ? I can not assign admin role to that user.

I tried to create a new role to 'sys_attachment' . I want to make user 'able to create attachment'.

What could be the possible ways to achieve that ?

Thanks

Abhijeet

abhiyadav2001 · ‎04-25-2014

using below script include :

var CreateAttachmentDocwithParam = Class.create();

CreateAttachmentDocwithParam.prototype = Object.extendsObject(AbstractAjaxProcessor,{

_initialize: function() {

},

addAttachment: function () {

// var task = new GlideRecord('incident');

// task.setLimit(1);

// task.query();

// task.next(); //Here is a random task record

var result = this.newItem("result");

var rec = new GlideRecord('incident');

rec.initialize();

rec.short_description = 'Test Creation of Onbording candidate attachment cotract';

rec.caller_id.setDisplayValue('Abhijeet Yadav');

var a = GlideSysAttachment();

var Pssn = this.getParameter('sysparm_ssn');

var text = this.getParameter('sysparm_text');

var formType = this.getParameter('sysparm_formType');

var gdt = new GlideDateTime();

// gs.log(gdt.getValue());

var fileName = formType + gdt.getValue() +'.docx' ;

//gs.log(text);

rec.insert();

result.setAttribute("message", rec.number );

gs.log(rec.number);

a.write(rec, fileName, "application/vnd.openxmlformats-officedoc", text );

},

type: 'CreateAttachmentDocwithParam'

});

=============================================

Calling it on button click from UI page. below is the code :

function createDoc()

{

var ga = new GlideAjax('CreateAttachmentDocwithParam');

ga.addParam('sysparm_name', 'addAttachment');

var name = ${jvar_candidateName};

alert (name);

ga.addParam('sysparm_ssn', 'sample SSN 101010');

element = document.getElementById('contract');

var text = element.textContent || element.innerText;

ga.addParam('sysparm_text', text);

ga.addParam('sysparm_formType', '1099_');

ga.getXML(parseAnswer);

//element = document.getElementById('contract');

//var text = element.textContent || element.innerText;

}

function parseAnswer(response) {

// var answer = response.responseXML.documentElement.getAttribute("incNo");

// alert ('Document is attached to incident : ' + answer );

var result = response.responseXML.getElementsByTagName("result");

var message = result[0].getAttribute("message");

alert('Document is attached to incident : ' +message);

}

View solution in original post

Pradeep Sharma · ‎04-25-2014

Hi Abhijeet,

Thanks for the update.

I have checked with your script and it was working fine for "ITIL" users.

I am sure there should be an issue with ACL on your instance.

Thanks

Pradeep Sharma

abhiyadav2001 · ‎04-28-2014

It was instance issue. It was not working that day.. surprisingly, it started working now ! ( its a good surprise though )

Thanks,

Abhijeet

Slava Savitsky · ‎04-25-2014

How do you call that script include while being logged in as a non-admin user? Can that user add an attachment manually via the UI?

Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/

abhiyadav2001 · ‎04-25-2014

I made a script 'Client callable'. I have created a 'UI page' and a button on that. On that button click, I am creating attachment by using script.

When I run that UI page by using 'Try It ' , its creating a new incident and attachment with that. However, when intended user views that page, that button click is not doing anything !

abhiyadav2001 · ‎04-28-2014

I was trying for a whole day and it was not working.. after couple of days.. its working absolutely fine without any change ! its a good surprise though..