search bar in the esc portal sent the result to the form page instead of the catalog page

[Mid Developer]

I'm working in the esc portal and when I select the exact match in the search bar for kb articles or catalog items it redirects me to the form page instead of the catalog or view article page like this

and I have this configuration for the kb, and a similar for catalog items

How do I configure the search bar to open the kb and the catalog items?

[Bhavya11]

hi @Mid Developer ,

Please refer to articlehttps://www.servicenow.com/community/employee-center-articles/enabling-search-for-articles-and-catal... 

https://www.servicenow.com/community/intelligence-ml-forum/ai-search-for-catalog-item-not-redirectin... 

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Thanks,

BK

[Pradeep Thipani]

Hi @Mid Developer ,

It looks like it is expected behavior when we open catalog item in the esc page it will open on the same page instead of redirecting to the native UI. See Screenshot.

Regards,

Pradeep