Service Offering Approval Flow
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06-04-2025 08:02 PM
We have a requirement that an approval flow should be triggered when a field in service offering gets updated.
But the flow/conditions clashes to the approval flow that we created that when a service is created.
The trigger for service creation approval flow is when the service is in draft.
When you update a service or offering, it also goes back to draft so the service creation approval gets being triggered.
We want two approval flows with different triggers:
1. Creation of service
2. When an offering is updated
I hope someone can help us.
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06-05-2025 01:08 AM
Hi @patricialoy ,
why two different approval flow? what is the reason for this?
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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06-05-2025 05:58 AM
Hi @AndersBGS ,
The business wants 2 approvals flows one for when you create a new service and the second one is when you update a service offering. Both approval flows are routed to different assignment groups.