Service Offering Approval Flow

patricialoy
Tera Contributor

We have a requirement that an approval flow should be triggered when a field in service offering gets updated.

But the flow/conditions clashes to the approval flow that we created that when a service is created. 

 

The trigger for service creation approval flow is when the service is in draft. 

When you update a service or offering, it also goes back to draft so the service creation approval gets being triggered. 

 

We want two approval flows with different triggers:

1. Creation of service

2. When an offering is updated

 

 

I hope someone can help us. 

2 REPLIES 2

AndersBGS
Tera Patron
Tera Patron

Hi @patricialoy ,

 

 why two different approval flow? what is the reason for this?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Hi @AndersBGS , 

 

The business wants 2 approvals flows one for when you create a new service and the second one is when you update a service offering. Both approval flows are routed to different assignment groups.