Setup Resource Management and Skills
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01-19-2024 09:34 AM
We are discussing the possibility of setting up Resource Management that would enable us to review skill sets of resources for particular projects/support. We are using ITBM demand and project modules but have not yet setup the resource application. I would like to know how I can setup a simple DB or resources with skill sets and capacity that we can use to search for required skills. How do we get started? Reading some of the articles here it does not look straightforward.

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06-26-2024 03:14 AM
hi @Czapskic, did you find a way to set it up? I have the following case:
I am trying to set-up a demo for Resource Management/Assignment Workbench, where resource plans need to be created against a required Skill+skill level (e.g. I am looking for someone who has Proficiency in ITSM), but the skill levels are defined through the skill level types. The Resource plan form is asking for Skills, but not skill levels. Am I missing something? Any help is appreciated. Thanks!
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Martin Ivanov
ServiceNow MVP 2023, 2024