SPM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Business Rule keeps changing Project task state when Project state changes

I created a new Business Rule to prevent Projects being closed without closing the associated Project Tasks. The BR does stop the update from occurring, but the problem I am running into is that the Project Tasks are then all set to Closed Completed ...

Bob by Giga Contributor
  • 2589 Views
  • 6 replies
  • 4 helpfuls

Business Relationship Mangement. We have been told there is a Plug In/module for it but I have not been able to locate it. Is is called something else?

Helsinki: Is anyone using ServiceNow to pull together their Business Relationship Management?   If so how?   We have been told there is a Plug In/module for it but I have not been able to locate it.   Is it called something else?We are looking for Da...

halv by Tera Contributor
  • 2273 Views
  • 3 replies
  • 0 helpfuls

Resolved! how to manage task escalation on due date

I added a related list (FINTASK) to the Financial Management app, to create tasks sent to individuals (users) related to the Fin Ticket. Every task has a mandatory (manually filled in) due date.I would like to send an email (your task is almost overd...

Project Template use

Our process for creating new PRJ projects in SN is to start from a Demand, then have a PRJ created from the DMND and fields carried over from the DMND and the PRJ and DMND reference eachother. I was asked to look into the Project Template functionali...

Roles in demand management

Hi All,In a Helsinki Service now instance, I see it_demand_manager role and demand_manager roles but the description in demand_manager role is given as to use it_deman_manager instead of demand_manager. please let me know the significance of the same...

moulik1 by Kilo Guru
  • 3473 Views
  • 5 replies
  • 3 helpfuls

"Phase" customization in project management module

Hello Everyone,I am currently working with PPM module in Geneva instance.The requirement here is1. One project divided into many phases2. One phase divided into many project tasks3. Further, each project task will contain more project tasksThere are ...

onkarsurve by Kilo Expert
  • 3400 Views
  • 9 replies
  • 4 helpfuls

Remote file import and transform

I am trying to understand how a process of remote file import and transform works. The scenario I am trying to understand is the following:- Import a remote file (it contains new users )- run a transform map to insert the new records into the user ta...

rhofing by Tera Contributor
  • 3519 Views
  • 5 replies
  • 2 helpfuls

Resolved! Maximum number of choices in a Reference field

We are setting up a regional component on a form so that when a user selects a country, they can select a state (dependent) from that country.   We are running into an issue in that we believe the number of US states is too many and causing our dropl...

Screen Shot 2016-09-06 at 1.33.55 PM.png
nealratner by Mega Expert
  • 1754 Views
  • 4 replies
  • 0 helpfuls

Demand: Approved vs. Completed

Wanted to ask a question about how your company uses/plans to use Approved vs. Completed in the Demand module?Here is a scenario with simple dates to keep discussion quick:Jan 1st - PMO decides a demand is a project that we will work on in the future...

Excel export limit

I am trying export records to Excel using the scheduled report, and I am emailing it to myself.   I cannot seem to get more than 32001 rows in the exported file.   I have set the Export Import parameters as follows:The report is 80K rows, and 4 colum...

find_real_file.png
richofing by Mega Contributor
  • 1679 Views
  • 3 replies
  • 2 helpfuls

setting alert message when incident priority is changed

suppose initially my priority is set and after that i change the priority. After i change the priority,it will display in the worknotes that priority is changed from high to low(if it is changed from high to low) and priority is lowered if priority i...

ghosh by Kilo Contributor
  • 2330 Views
  • 7 replies
  • 1 helpfuls