I am trying to repair SLA on incident however we have custom field assignment group (u_assignment_group) on already added to Task SLAs tab for Incident table.To get how many assignment group changes in Task SLAs tab.
When we click on repair SLA for single record, under Task SLAs tab Assignment group get disappear and it is updating current assignment group of that ticket in Task SLAs tab.So only one assignment group getting populated not the previous one. However i need all assignment group whichever for incident updated should display under task sla tab of incident form.Assignment group added for reporting purpose.only this issue facing when we do repair SLA.
We have BR -
Before BR (on task_sla) table - current.u_assignment_group = current.task.assignment_group
We need all assignment group changes in task SLAs tab on incident form
Please let me know if anyone worked this scenario.
