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Forum Posts

How to link a Test case with a User Story

Dear all, I have a simple question related to test case and user strory in servicenow. We have different story with acceptance criteria and from that we need to start a test case.What is the best way to create a test from a user story and get them bo...

wakespirit by Kilo Guru
  • 3127 Views
  • 2 replies
  • 4 helpfuls

Resolved! Agile groups

How do I create scrum groups with below roles?   A non-admin user wants to create stories who has ITIL,ITIL_ADMIN, USER_ADMIN and all SCRUM roles, how can a user create a group from Agile Development-->Groups module since it displays below error and ...

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Pintu2 by Tera Expert
  • 1727 Views
  • 7 replies
  • 1 helpfuls

Resolved! linking assets or ci's to a project task

I'm setting up a PC refresh project and do not have the ability to create work orders.  I need to link 2 assets or ci's to each task in the project and to date, my google-fu has failed me.  Any suggestions or assistance would be greatly appreciated. ...

Tim H-R by Kilo Explorer
  • 1337 Views
  • 2 replies
  • 1 helpfuls

Setting up dependencies between project tasks

I'm trying to set up dependencies between project tasks such as to project task B starts when A ends. The ServiceNow documentation states that it can be accomplished from the planning console. I have tried for two hours without any success. 

peekay19 by Tera Contributor
  • 3777 Views
  • 3 replies
  • 1 helpfuls

Analytics tab on Project Workspace

When we open Project Workspace and open any record(project), there are 6 tabs on the top and first being Analytics. The analytics tab contains Status, Percent Complete, Risks, Issues, Actions and Change Requests. Can someone help me how this records ...

Resolved! How to indicate that a task has sub-tasks?

In Projects, there is a Project Tasks related list. That related list shows Top level tasks associated with that project.  Here's an example: In this example, I created two sub-tasks underneath that parent task.  There is no indicator anywhere here t...

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Lisa6 by Tera Contributor
  • 3827 Views
  • 4 replies
  • 0 helpfuls

Milestone & Key milestone will not save

Hello - we are having a reported issue where our projects team is unable to select key milestone without it changing the dates and duration on the project task. User is opening up an existing project task, checking key milestone (which also checks mi...

Resolved! Fiscal Period Validation error

Hello, We are facing error when we click on "Validate Periods" on Fiscal Periods list. However, the mentioned period seems correct: Can anyone please help me understand what is the issue here?   Regards, Prabhh      

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Prabhh by Kilo Guru
  • 2562 Views
  • 13 replies
  • 2 helpfuls

Resolved! Custom report got added on Agile board "Analytics" tab

Hello Team, Somehow, a custom report has been added on Agile Board "Burndown" tab under "Analytics" tab in our Production instance. Can anyone please advise how the report could be added on this tab as Agile Borad is a UI page and how can we remove i...

Prabhh by Kilo Guru
  • 1919 Views
  • 2 replies
  • 1 helpfuls

Resolved! Templates for Demand

Is it possible to add Templates to a Demand form so that predefined project tasks can be added to demand record? I learned at the K19 that Demand tasks are being released in NY release so we would eventually replace the project tasks on demand with d...

Resolved! How Actual Effort on Project is calculated?

Hello All, We are using Project Portfolio Management and Worker Portal in London Version. The auto calculation on actual effort field is incorrect.Can some one help me in understanding how the actual effort is updated. We started using worker portal ...

Resolved! Missing tasks in time sheet portal

Hi- some resources on a project are able to see the project task in time sheet portal, while others are missing it. Any idea what may be causing this? I'm experiencing this across a number of different projects, with different resources. They were al...

selina3 by Kilo Contributor
  • 3281 Views
  • 3 replies
  • 1 helpfuls