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Resolved! Change Project Status from Work in Progress to Pending

I am trying to change the status of a work in progress project to Pending. The project was active and there are numerous Closed tasks. All tasks not closed are now Pending, bu the project still shows Work in Progress. Do I need to change all closed t...

tom57 by Kilo Contributor
  • 2982 Views
  • 4 replies
  • 1 helpfuls

Program hierarchy?

We're looking into the possibility of doing a program hierarchy within the PPM suite. The requirement, as currently stated is: "we want programs within programs under a single portfolio." There is a field available in the pm_program table called "top...

Earl L by Mega Guru
  • 2610 Views
  • 8 replies
  • 1 helpfuls

Best practice of structure in PPM?

Hi all!We're about to implement PPM and start using this instead of previous project management tools (MS Project).What I'm looking for is some sort of best practice on structure of Portfolio, Program, Project and Demand to an organisation with diffe...

Which roles are license consumed in ITBM

Hi All, Which roles are license consumed in ITBM? my client purchased 50 Licenses it means what roles will be covered?  Thanks in advance.   Regards, Kumar

kumar63 by Tera Contributor
  • 4392 Views
  • 6 replies
  • 0 helpfuls

Resolved! Add cancel button in a Demand when in Draft State only

We need to add the "Cancel Demand" button to a demand form. Canceled state is not available oob so we created the state manually.  We want a popup to confirm and then request canceled. What would be UI action script to add the button?  

GB14 by Kilo Patron
  • 4143 Views
  • 12 replies
  • 2 helpfuls

Resolved! Relationship between Resource Plan and Project Task

What is the relationship between the resource plan and the project task?  We know we can tie a resource plan to the project task.  We are not sure of what the behavior is after that.  For example: You create a project task with 100 hours and tie a re...

normjohnson by Kilo Contributor
  • 2008 Views
  • 3 replies
  • 2 helpfuls

Resolved! Execute Scheduled Jobs From UI Action

Hello Everyone, I have a requirement like I need to trigger 5 scheduled jobs from UI Action(List Banner Button) script. For that I have written the script, but the issue i am facing is the while loop is taking only one sys_id from among the 5 schedul...

Ramananth1 by Giga Contributor
  • 3240 Views
  • 18 replies
  • 3 helpfuls

Project Scheduling Engine

This post describes the behavior of the Project Scheduling Engine in the Fuji & Eureka releases. This post covers the following topics: Project ScheduleTime ConstraintsDates & DurationRelations All examples in this post assume use of the out-of-box P...

Resolved! Combine Demand and Project Data in List view

I am very frustrated by the design of the demand and project tables.  They share sooo much data, and when looking at a pipeline view, we really need to be able to look at LISTS that combine data from both tables.  The list would contain textual infor...

melissahill by Tera Contributor
  • 2885 Views
  • 6 replies
  • 3 helpfuls

Create report showing CI Relations

I need to do a report from the Business Application down to lower level CI Relations: Business Application     Application Service          Environment               Server(s)          Servers(s)          Components(s)          etc I can't seem to gr...

Resolved! Idea Portal Submission Error - Invalid Parameters

In the Idea Portal, I submitted an idea as myself (admin role/demand manager role)and I also impersonated a user with just the Demand_manager role without issue. I impersonated a user without the demand_manager role but who has other ServiceNow roles...

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litchick10 by Tera Guru
  • 2788 Views
  • 9 replies
  • 0 helpfuls