Socket timeout on third-party integration - response not received

CharanV66187530
Kilo Guru

Hi @team,

 

I'm facing an issue with our integration with the third-party application.

When I submit a record, it is created successfully in the third-party application and I immediately receive a confirmation email. However, I'm unable to capture the response body and HTTP status code from the API call. After some time, the call fails with a socket timeout error.

When we raised this with the third-party team, they informed us that their response can take 5 to 10 minutes. Our in-built service, however, has a timeout limit of around 30 seconds.

Could you please advise on how we can handle this?

Thanks,
Charan Sai

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