SPM Roles/Licenses

[TStark]

Generally speaking in ITSM the ITIL role is associated with a license. For example, if I have 100 users with the ITIL role then I am using 100 licenses of ITSM.  What is the role which determines the license use in SPM?

Thanks,
AJ

[Maik Skoddow · Accepted solution]

Hi @TStark 

go to table license_role and group by application. Then identify an application from the SPM product like "Project Portfolio Management". The column "Role Type" contains what you are looking for:

Maik

[TStark]

To put @Maik Skoddow's response in context; the "license_role" table to which he is referring to is the Subscription Management module which can be accessed by typing "subscription management" in the filter navigator.

Thanks,
AJ

[Community Alums]

Hi @TStark ,

This is a question for the ServiceNow account Representative assigned for your company to ask for as nobody knows what license obligations you have agreed.