Hi We have created 4 Taxonomy layers - Class- Product- Listing- Listing - Sub Category. We want these layers to be visible on the cmdb_ci_service form as below. The issue is that when we are trying to add the spm_taxonomy_node as the lowest layer. I...
We have Agile for a client that has multiple delivery partners. The Stories list view gives a full list of all stories for all assignment groups as the default. How can we restrict the default Stories list view to those only linked to a certain su...
Our organization wants to figure out how to tell when a Demand or Project is created from the SPW side vs. the SPM side. Is there a OOB source field or method?
I am planning to take CIS-PPM Exam. Are there any sources to refer. Is Udemy course ServiceNow CIS PPM Exam Prep (Rome) | Udemy is good enough for preparation ?
I am trying to create a db view with one table where i want to filter out the empty fields. the purpose of db view is that we will add more tables to it later. but as of now, with single table and where clause, i m unable to get any records at all. i...
Hi,What is the difference between Incident and Request where these two can be used? why we go for request instead of incident?Thanks,Saravanan
I am facing an error "You do not have access to any breakdown element for the selected breakdown" for Dashboard for only one user. Everyone is able to see the elements, however only for one particular user, the error is pinned at the top. Already cr...
Hi, We need to add a Sprint Burndown chart on our customized dashboard. I used the Sprint Burndown chart under SDLC but it doesn't seem to be working properly as it always shows Insufficient Data even if the chosen team and sprint has stories with po...
Is it expected behavior that a Decision record (related list) on a Project will lock the Project planned start and planned end date fields? I understand this behavior is expected (planned dates locked) once a project task is created, but I am seeing...
For one project are vendor was using JIRA for agile development. We found that we have Agile Development so we have installed it and started using it for other development. Now they want to move everything in JIRA over to ServiceNow so they can get r...
Hi, I have a requirement for customizing the status report and I do know that it is configured in pages. I would like to ask if it would be recommended to edit the ootb page or I should clone it and edit from there. Also is there any way I can set th...
Hi everyone,I am doing the PPM simulator tokyo, but got stuck in the Multi-currency configuration step. Does anyone have a clue on how to solve it?step text:Requirements:Although PPM Adventure World is located in the United States, some demands, and ...
I have created a couple of list views on table pm_project. The new list views are not accessible to the non-admin users but all admin users can see these list views. I checked view rules and no view rule has been created for these views. Any suggesti...
By using this " ${sys_updated_by} " i'm getting the user id of the user in the notifications.But i want updated User name not the user id, can any one knows how can we achieve this?
Hi All. I need to define an HTML Document Template on the Business Application table, but I don't see it inthe table list. I only see the Business Application Requets table. Both are in the Global scope. Any hint? Thanks Fabio
