Hi All, Example: Once the issue has been raised via any of the Omni channels , virtual agent should check what is the routecause for the issuue and should provide auto resolution for the same.How to achieve this?
In the Goal Framework, an item called 'Strategic Plans' exists, which have strategic priorities underneath them, and goals underneath that. In SPW, an item called 'Strategic Programs" exists, and they have initiatives underneath them, or goals under...
I created a strategic program in the Strategic Planning Workspace. - This strategic program has multiple demands and projects and I can see them in the lens, on both the prioritization and roadmap views. - One of the projects has cost plans and some ...
Is there any OOB table available in ServiceNow SPM or PPM module where we can story the Deprecated Financial Assets information. We have requirement where we need to store Management Org and Name of the deprecated financial assets into SPM module. A...
Hi All, I have a requirement for removing two users from the "time sheet portal" . How to achieve this?
Prior to even considering SPM, the IT teams began using Agile Dev 2.0 to manage their work, including capacity planning. This was done by entering the 'group capacity (points)' on each Sprint and entering points on each story. Now it's easy to see, a...
When I access the project workspace, select a project, select analytics, the "project table by state" shows all projects and the "risks", "open change requests", and "open issues" have the same values no matter which project is opened. The issue is ...
As per documentation after enabling resource plan toggle, once resource is assigned using add resource or through wbs , resource allocation is created automatically. I would like to know :1. What is the use of resource status field. After adding a re...
Hi All, I have a requirement where the VIP logo for the VIP impacted users should be visible in the "agent workspace", In the incident form i am able to see the "VIP" log as per the image .But when i tried opening the same incident in the "agent wor...
Hi all, How can I count how many licenses I am currently using for SPM module?Which roles should I check?As far as I know for ITSM for example I need to verify if "itil" or "approver_user" role is associated to the user. If so, it means I can count i...
Hello, I`m looking for a solution to visualize all projects in a cascading timeline view, similar to the Investment Portal. The issue with the Investment Portal is that you cannot drill down to more than a milestone. In the planning console we can g...
Hi All, There's one requirement where i need to restrict the users(User A and User B) from accessing the time sheet portal. How can we achieve this?(Note: i did checked and found that there are no roles associated with the time sheet portal module) ...
Hi Team, I am having problem in Project workspace Analytics view for waterfall projects. It gives error can't display this dashboard and ID as 5d4959dd878003008b9b3a0548cb0bd0 cannot be found. Please share the solution for this issue. Attached i...
I been struggled to enable 'Resource plan' toggle button on 'New Project Workspace' for several days, and thanks to this post (https://www.servicenow.com/community/itsm-forum/resource-plan-toggle-in-project-workspace-resource-assignment/m-p/2600676#M...
Hi, We have created custom project status report templates based on customer requirement with reference to OOB templates. However, RIDAC table data is missing in PPT when we export the status report. Can someone please help if you came across this is...