Strategic Planning Workspace portfolios no longer loading since upgrade to Vancouver

jc73uk
Tera Expert

I have recently been exploring SPW in my PDI and upgraded to Vancouver.

Now when I try to open a Portfolio on the SPW, it just hangs with white screen and the waiting cursor.

Looking at the Developer console, there are several errors. I have checked AI search settings on PDI and it says "AI Search is requested", but not yet enabled. I was able to open portfolios prior to the upgrade. I don't really want to have to refresh my PDI just yet. Anyone else had similar issues or advice how to fix?

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1 ACCEPTED SOLUTION

Sandeep V1
ServiceNow Employee
ServiceNow Employee

Can you please open a case task so that support can look into it?

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4 REPLIES 4

Sandeep V1
ServiceNow Employee
ServiceNow Employee

Can you please open a case task so that support can look into it?

User17070
Tera Contributor

We are having the same issue in our production instance post-vancouver upgrade

Hello! We are having the same problem, can we find the solution? thank you.

I ended up releasing my PDI and starting afresh. If your issue is affecting a production instance, please create a ticket with ServiceNow Support