State Descriptions/Definitions

Sara DeBevoise
Tera Contributor

Hello,

We are looking for some standard or recommended descriptions/definitions for the following states:

Requested

Assigned

Pending

Closed Incomplete

Thank you!!

3 REPLIES 3

Namita Mishra
ServiceNow Employee
ServiceNow Employee

Hello @Sara DeBevoise ,

Hope you are doing well.

I would redirect you to @Rae Ann Prasnic blog in which she has nicely explained the states.

 

Please mark this response as correct if I am able to answer your query.

Wish you Merry Christmas & Wonderful 2024 !

 

Thank You!

Namita Mishra

Hi Namita,

Thank you for your response. I did review that thread initially which helped although it defines "project states" and I'm looking for descriptions for HRSD case states. Also, the Requested state is not included in Rae's blog. Do you happen to know where I may find that state's description? 

Hi @Sara DeBevoise ,

Thank you for clarifying.

I think you need to post the question in HRSD forum. I am sure HRSD folks will be able to guide.

At present it is shown in SPM forum.

 

Sorry, I am not for HRSD so not of much help here.

 

 

Thank You!!

Namita Mishra