Timecards for BAU work

[Tony Flower]

Hi,

I'm looking to set up time cards so teams can record BAU work. It would also be good if the different bit of work can be tied to a service offering e.g. desktop support, database support.

Any ideas how I go about this? The docs mention linking to projects but not BAU maybe I'm missing something

[PaulaaO]

Hi Tony - it depends how you wish to approach this. Do you want to have BAU work recorded as time cards or just have this type of work recorded in general? If it's the latter, have you looked into Operational Resource Plans/Resource Assignments?

If it's the former, we had a similar requirement in the past and what we ended up doing is creating a new time card category called BAU and in our case we tied it up with the Cost Centre database which meant creating a custom reference field and add it to the time card so we can use the Cost Centre data.

Hope this helps - let me know if there is anything else you might want to know 🙂

Good luck!!