Timer for SPM Tasks

tychapman
Kilo Contributor

‎08-02-2023 09:06 AM

Does SPM task(s) have a timer function similar to ITSM incidents? 

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Namita Mishra
ServiceNow Employee
ServiceNow Employee

‎08-09-2023 08:53 AM - edited ‎08-09-2023 08:59 AM

Hi @tychapman ,

Thanks for posting the question.

 

I believe you meant the timer activity which populates the 'Time Worked' field. Basically this field displays the duration for which the record has been viewed to track work time on a ticket.

If this is the correct understanding then the answer to your question is 'Yes'.

This is because 'Time Worked' filed comes from the Task table (refer below screenshot) hence any table that extends Task table can use this field and make use of the timer functionality.

 

Project task (pm_project_task) table is extended from Planned Task

and Planned task (planned_task) table is extended from Task table.

 

Screenshot 2023-08-09 at 9.20.09 PM.png

 

 

 

Screenshot 2023-08-09 at 9.27.35 PM.png

 

 

Hope this answers your query. If it does, please mark this answer as correct / helpful.

 

Thank You!

Namita Mishra

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