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Forum Posts

Planned task rollups for EPICS

Dear community,  we figured out that there is a functionality in place which calculates the "Percent complete" field on stories depending on the "Percent complete" values of its child scrum tasks. This is working fine, however I could not find this d...

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Calendar events and schedules

When creating a calendar event for a "Time off" event, the capacity of the user is reduced according to the user's resource schedule. E.g. if we have a 5 days per week / 8 hours per day resource schedule and add a time off calendar event for full 5 w...

Resolved! Timesheet recall functionality

Hi , Can someone help me understanding how does recall timesheet/timecard works. What changes are made and how does it reflect in the timecard.   Thanks in advance!

Shyna1 by Tera Contributor
  • 7644 Views
  • 12 replies
  • 3 helpfuls

Resolved! How do I update planning items in Strategic Planner

How do I make sure that the planning items are set up to auto-refresh?  I pulled them in April of this year, but it seems nothing has updated since then. I can tell since dates have changed on the projects on the PPM side, but not in the planning ite...

TPigeon by Tera Expert
  • 1705 Views
  • 2 replies
  • 0 helpfuls

Resolved! Restrict Actions on the Allocation Workbench (Confirm - Allocate)

Hello, I have a question about the restriction on the Actions in the Allocation Workbench. I customize the UI Action Confirm and Allocate  I change the condition. How I put the same condition on the allocation Workbench?         Thanks a lot.    

Lylys by Giga Contributor
  • 3688 Views
  • 7 replies
  • 4 helpfuls

Resolved! Why are only select Projects Displaying in Program Workbench?

Greetings! I have a question I'm hoping the community can help me with: When using the Program Workbench feature, only a few select projects are shown under the Timeline View tab, but based on the ServiceNow product documentation, all of the projects...

Vince W by Mega Contributor
  • 3780 Views
  • 5 replies
  • 1 helpfuls

Agile stories list view

We have Agile for a client that has multiple delivery partners.   The Stories list view gives a full list of all stories for all assignment groups as the default.  How can we restrict the default Stories list view to those only linked to a certain su...

Paul Eicher by Tera Contributor
  • 3142 Views
  • 2 replies
  • 0 helpfuls

Resolved! DB view with 1 table and where clause to filter empty records

I am trying to create a db view with one table where i want to filter out the empty fields. the purpose of db view is that we will add more tables to it later. but as of now, with single table and where clause, i m unable to get any records at all. i...

AS363 by Kilo Contributor
  • 4772 Views
  • 14 replies
  • 2 helpfuls

Incident Vs Request

Hi,What is the difference between Incident and Request where these two can be used? why we go for request instead of incident?Thanks,Saravanan

saravananmk by Kilo Expert
  • 24694 Views
  • 6 replies
  • 4 helpfuls