Unable to paste with format into a table cell on Docs or Status Report

KarrieDash
Tera Expert

‎02-26-2025 08:41 AM

When I am editing a Doc or Status report, I cannot paste (ctrl + V) text into a table cell.

I can paste without format (ctrl + shift + v) text into a table cell.

 

Is this expected behavior or is this a bug?

KarrieDash_0-1740588024021.png

 

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rohansargar
Kilo Guru

‎02-26-2025 09:07 AM

Hello,

This behavior in ServiceNow when editing a Doc or Status report could be due to the Rich Text Editor (TinyMCE) settings or a security restriction in ServiceNow’s platform.

 

Possible Fixes & Workarounds
Try Different Browsers

Test in Chrome, Edge, and Firefox to see if the behavior changes.


Check Browser Console (F12 → Console Tab)

If you see security warnings, it may indicate clipboard restrictions.


Enable Clipboard Access Permissions

Go to browser settings and allow clipboard access for your ServiceNow instance.


Test in Another Instance

If you have access to another instance, check if the same issue exists.


Modify TinyMCE Settings (Admin Only)

If you have admin access, check if ServiceNow’s TinyMCE editor settings restrict clipboard behavior.

 

Mark Helpful if you got solution for you issue

Best Regards,

Rohan

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