Updating planned start date & end date after a task has been created

[nicolesantikko]

Hi - is there a correct process to update the planned start date and end date of a task that has already been created? I notice that when you update the planned start date, it auto adjusts the end date (presumably based off duration), however, duration and end date is not editable once it's already been created. The tasks we are trying to update are in an 'open' status. Thanks!

[Sheila Llewelly]

Here is some documentation on changing the start and end dates:

https://docs.servicenow.com/bundle/madrid-it-business-management/page/product/project-management/tas...

You want to check that dates are not automatically rolling up from the tasks. One way that I do this is to make sure that the Preferences tab on the project record is set to No Time Reporting and No on Update Actual. But most importantly, click Manual on Calculation.