What ServiceNow tools are available for CSI or tracking improvements?
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‎07-25-2019 02:12 PM
We are interested in the Ideation Module or any internal applications for capturing and tracking improvements. Any updates for London? This was last mentioned with the Geneva version. The ideation module, which is integrated with Demand Management, provides an easy way for users to submit ideas and for demand managers to assess those ideas before promoting them to demands.
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‎07-25-2019 02:32 PM
Service Now has separate module for CSI.
Check details below
Regards,
Sachin
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‎07-25-2019 02:40 PM
Hi,
There will be applications available in servicenow to add the functionality and these can be installed by activating a plugin provided by servicenow.
You may install or activate below application if you want to find an opportunity to improve the existing process to know the improvement areas.
if you are looking to improve individual performance then below might be helpful.
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‎07-25-2019 11:47 PM
Hi,
We are releasing a new "Innovation Management" application in the New York release as part of ITBM solution that lets you the source ideas within the organization. We allow you to categorize the ideas, vote and comment on them.
You will have the ability to convert these ideas into Demand, Project, Story, Epic or Improvement Initiative.
New York is in Early Availability and more details of the feature can be found here.
Thanks,
Balaji
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‎07-26-2019 10:27 AM
I see two distinct asks in your question, jceasterly: 1) interest in the Idea application and 2) interest in tracking improvements. I am assuming tracking the improvements is your goal, so I'm not sure that Ideation is your answer. Idea allows the user to make suggestions for improvement, but then when accepted may move to a Demand. The Demand is then assessed and if Approved can be transitioned to a Project, Enhancement, Change.
Having said that, I am thinking that Portfolio Management might be the place where you will want to track overall organizational improvements. You can set up a fiscal budget and track open risks, issues, active projects, key milestones and demand pipeline for the portfolio. Please investigate further and let me know if this was helpful by marking this response correct or helpful.
