Usage Guidance for Feedback, Product Idea, Product Enhancement, and Product Feature?

[Adam Geil]

I’m struggling to understand when and how we should be using feedback, product idea, product enhancement, and product feature, and I don’t see clear documentation online.

How I envision this should work is we would receive feedback that we potentially convert to a product idea or directly to a product enhancement. The product ideas could be triage and converted into one or many product enhancements, which would be bundled under a product feature. From this point we would convert enhancements to EAP features to be broken down into stories for teams to work. 

Can anyone provide more clear guidance on this?

[Tanushree Maiti]

Hi @Adam Geil 

Go through these posts/video, Hope it will help you.

https://www.servicenow.com/community/spm-articles/spw-entities-feedback-product-ideas-strategic-prog...

https://www.servicenow.com/docs/r/it-business-management/product-feedback/associate-feedback-with-pr...

https://www.youtube.com/watch?v=ReoV-TRolL4

[Adam Geil]

Hi @Tanushree Maiti , this is great informations, but it doesn’t quite connect the dots between feedback, product idea, product enhancement, and product feature. There’s good information related to Feedback, and some information related to Product Idea, but hardly no information on Product Enhancements and Product Features, and how those it’s relate to each other.