Hi Community,
We’re looking for guidance or shared experiences related to the Agile Development 2.0 deprecations, specifically around Enhancementsand Enterprise Agile Planning (EAP).
Context:
- We actively use Enhancements today as part of our Agile Development 2.0 operating model.
- We have Strategic Planning installed, which includes EAP, though EAP is not yet configured or in use.
- Enhancements are a key intake and tracking mechanism for our teams, so any change has a significant process impact.
Questions for the Community:
- Has anyone successfully leveraged Enhancements using Enterprise Agile Planning (EAP)?
- Is there a supported or recommended approach to aligning or integrating EAP with the Enhancement table?
- For customers impacted by the Agile Development 2.0 deprecations, what alternatives has ServiceNow recommended for Enhancement-based intake and tracking?
- Are there best practices, reference architectures, or lessons learned you can share from similar transitions?
We’re also engaging ServiceNow Impact, but would value real‑world insights from customers who have navigated this already.
Thanks in advance for any guidance or experiences you’re willing to share.
— Tammi
