Users not available in assignment lookup
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07-24-2018 07:51 AM
Hi, I wonder if I am doing something wrong when allocating resources to a project. This is what I am doing:
I had users assigned ppm_resource roles, and then imported project from MS Project.
For the tasks that had users assigned in MS Project, resources were assigned.
However, when I try to manually add users to tasks, I cannot assign them (they are not available in the assignment lookup either). What could be the issue?
I have run a report to verify the user roles and the users are assigned pps_resource roles. I have pps_admin, resource/project/portfolio/program_manager roles, so it should not be an issue with privileges too.
Any help would be great as I could not find anything in the documentation or forum regarding this issue.
cheers
Ashu
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Project Portfolio Management
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07-24-2018 07:55 AM
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07-24-2018 07:55 AM
Hi Ashutosh,
Can you check any query business rule on user table which is restricting the values?
Also check any reference qualifier on that field.
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-24-2018 08:26 AM
Hi guys,
Can this be checked without having the "admin" rights?
Thanks
Ashu
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07-24-2018 08:33 AM
no, you need admin rights to check.
