Way to allow a feature_user role to add comments to an Enhancement record?

[anthonybrown]

We are trying to get our operational customers more involved in using ServiceNow, but they aren't mature enough to be Product Owners.   The feature_user role works fantastic aside from one thing...they cannot add comments to the Enhancements - at am referring to Additional Comments.   They can attach documents, update Priority, State, etc.   Is there a way to accomplish this without giving them a Scrum Role?   Additionally, if this isn't possible, what is the best option you've come across?   Thanks!

[EashVerma]

Is the field "Add Comments" read-only to them? If yes, in that case, you can use UI Polity, giving the condition as AssignedTo/RequestedFor users have the role feature_user, and make the field editable to them.

If not, you can use ACLs and give the feature_user role, field level access to Add Comments.

[anthonybrown]

Thanks for the response.   the Additional Comments field appears to be read-only.   They do not have the ability to enter Additional Comments, but they can see the other Activity.

[karthik120]

Hi Anthony,

If I understood your situation correctly then I think you need a write ACL on the additional comments field.In the acl add roles required as "feature_user"

Thanks,

Kartik

[EashVerma]

You can use the UI Policy approach.

In the condistions, select "Show Related Fields", Then the User fields and then the roles in the same statement, define the condition as Role is "feature_user" and set the Additional comment as Read Only - False.

PS: Please mark the response correct/helpful.

EV