Auto create monthly incident/request on Incident Table

[riaz_mansuri]

Hi,

Is it possible to automatically create an Incident every month in the Incident table. We have a requirement to automatically create an Incident for the service desk team every month (to remind them to send comms).

This would be good to create from a template if possible.

Any help would be appreciated.

Thanks,

[Rahul Jain11]

Hi,

Yes this can be done via schedule jobs.

[User179407 · Accepted solution]

Hi,

You can do this using Scheduled jobs. (System Definition--> Scheduled jobs)

Select "Automatically generate something (a change, an incident, a ci, etc) from a template" , Add the Run as monthly and in Generate this attach the template.

Creating a Scheduled Job - ServiceNow Wiki

Hope this helps

Suraj Chauhan

[riaz_mansuri]

Thank you both this is perfect just what I was looking for.

[Allen Andreas]

Thanks for this.

I see that I can create a new template, assign the incident table and customize the fields that will be filled in with 'x' data as well as the additional comments and all that. Beautiful!

We have monthly regional IT tasks that would be a use case for this.