What are the post production and post upgrade activities? Please explain in detail? Any kind of help will be appreciated

SrinivasPkl
Tera Contributor

‎11-25-2018 05:13 AM

What are the post production and post upgrade activities? Please explain in detail? Any kind of help will be appreciated

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Devyani_6
Mega Guru

‎11-25-2018 05:44 AM

Hi Srinivas,

After the instance is upgraded and you went through the upgrade history, you can begin testing.  

  1. Create Test Plans for each ServiceNow application you use
  2. Have selected users and testers test the upgraded/patched feature using the test plans you created.  
  3. Test new or updated features as part of the upgrade
  4. Test Inbound and Outbound Email
  5. Test User Authentication (Logging in/out)
  6. Test Full ServiceNow and CMS Sites for any potential UI issues
  7. Important. Notify users that a upgrade is coming.  You can do this via email, corporate social network sites, or with Overview help or a header message.  It is important that you do this.  They may ignore your message, but you made an attempt and make sure to document that attempt to notify them.

Fix Issues

If an issue found is the result of a customization you created, you should attempt to fix it, recording your fix in an Upgrade Set.  If there is an issue that you think ServiceNow might have a fix for or didn't notice, create an incident at ServiceNow HI support.  They have been really helpful with upgrade issues I have had, often providing quick workarounds or are aware of the issue and will fix the issue on the next release.

Please refer UPGRADE TIPS for more information.

Mark If Correct/Helpful.

regards,
Devyani