what is difference between business rules and global business rules?
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‎07-26-2016 07:53 AM
what is difference between business rules and global business rules?
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‎07-26-2016 08:02 AM
A global business rule is a specific type of business rule.
Business rules react to changes on a record on a specific table. For example, when an incident is created, trigger a specific business rule.
Global business rules use "Global" as the table. They don't obey the same set of conditions. Usually, they are used to define functions that can be called from other server side scripts, but have been deprecated with the use of script includes.
Reference:
Business Rules - ServiceNow Wiki
Business Rules Best Practices - ServiceNow Wiki
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‎07-26-2016 08:04 AM
Sorry Chuck, just noticed your response when mine loaded and you're on-point. Being able to view other users active on a post would be REALLY helpful here on the community. Seems like every time I try to answer something lately, there's someone else answering at the same time.
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‎07-26-2016 08:08 AM
This happens all the time Mark. Don't feel bad. Sometimes it's just a contest of who can type fastest.
The Jive software behind the community needs presence/connect like ServiceNow.
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‎07-27-2016 02:22 AM
Let me know if I have answered your question. If so, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.
If you are viewing this discussion from your "inbox", use the "mark as correct" option under actions. If you are viewing it directly from the thread use the Correct Answer link (red with a star).
Thank you
