What is the best way to get rid of unwanted Expense Lines?

Niharika Raj
Kilo Guru

Hi,

We have a requirement to enable it_project_managers to delete/remove expense lines from the project records.

OOTB, the delete ACL is only limited to the admins and they do not want to use the state field (basically, they don't want to view the unwanted expense lines at all).

What is the best possible way to avail this functionality?

Thanks in advance,

Niharika

1 ACCEPTED SOLUTION

Hi Niharika,

As a best practice I will not suggest to delete the expense lines especially because it is financial information.

I would rather create a negative expense line of equal amount to negate original amount.

Hope this helps!

You can also create an idea using Idea Portal to have out of the box capability to reverse expense lines. I believe other users also have this requirement and will vote on this.

Thanks,

Namita Mishra

View solution in original post

7 REPLIES 7

Namita Mishra
ServiceNow Employee
ServiceNow Employee

Hi Niharika,

What are the use cases / scenarios in which you would like to delete the expense lines?

Thanks,

Namita Mishra

Hello Namita,

There are frequent cases where incorrect expenses are logged into the system against a project. Since we do not have any active flag or any other way to handle it, we need to delete those expenses.

Regards,

Niharika

Hi Niharika,

As a best practice I will not suggest to delete the expense lines especially because it is financial information.

I would rather create a negative expense line of equal amount to negate original amount.

Hope this helps!

You can also create an idea using Idea Portal to have out of the box capability to reverse expense lines. I believe other users also have this requirement and will vote on this.

Thanks,

Namita Mishra

Thanks for your inputs Namita.

Yes, I agree with you on the deletion best practices. However, the negation way is not acceptable to the client.

I have created an idea in the idea portal hoping to get a solution.

Regards,

Niharika