What is the difference between Issues and Defect linked to a project ?

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thierrydh
Kilo Explorer

‎09-23-2015 02:59 AM

What is the difference between Issues and Defect linked to a project ?   We find both as tab on each project.

If they are 'kind of incidents', then what is the difference with them and Incident managed by Incident Process ?

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anna_scheib
ServiceNow Employee
ServiceNow Employee

‎09-24-2015 06:55 AM

Hi Thierry. Defects are bugs detected during Testing/QA. They can be managed in the SDLC application if you are using a framework like Scrum. Defects can also be reported while completing test cases in Test Management.


Issues on the other hand are impediments of some kind to the project - resource shortage for instance. A project manager keeps an Issue Log for tracking and status reporting. Issues are typically managed to minimize their impact on a specific project whereas incidents management is concerned with the general service quality/availability.


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anna_scheib
ServiceNow Employee
ServiceNow Employee

‎09-24-2015 06:55 AM

Hi Thierry. Defects are bugs detected during Testing/QA. They can be managed in the SDLC application if you are using a framework like Scrum. Defects can also be reported while completing test cases in Test Management.


Issues on the other hand are impediments of some kind to the project - resource shortage for instance. A project manager keeps an Issue Log for tracking and status reporting. Issues are typically managed to minimize their impact on a specific project whereas incidents management is concerned with the general service quality/availability.


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