What role does Business Analyst in implementation?

rinku2 · ‎06-13-2015

Greetings,

I would be a playing a role of Business Analyst , please give your invaluable inputs ( start to finish of a project).

Best,

Satz..

bernyalvarado · ‎08-27-2015

Hi Satish,

Through years I have seen many flavors of what a business analyst does, but in general, here goes some two key items that in my personal opinion a business analyst should do (or could do ).

a) Processes and Requirements: A business analyst should understand in depth the customer drivers, business processes and requirement. The business analyst has an in-depth functional understanding of how the system (ServiceNow or any external system...) works. The business analyst defines what the system should do so that the customer requirements are satisfied on the best possible way. The business analyst should also be in a position to provide guidance/coaching to the customer when there's opportunities to eliminate "waste" (LEAN concept) from the processes.

b) Validation: The business analyst validates that the solution developed is according to what was requested and that in fact meets the customer requirements.

Thanks,

Berny

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bernyalvarado · ‎06-01-2016

I hope this helps!

Kalaiarasan Pus · ‎09-27-2015

How much functional knowledge do you have about ServiceNow?

bernyalvarado · ‎06-03-2016

Hi Satish (rinku), does that answer your questions? do you have any other further questions we can help you with or do you believe we can mark the responses as helpful/correct so that we can close this thread?

Thanks,

Berny

bernyalvarado · ‎01-12-2018

Hi dan.bruhn, do you believe you can set this thread to answered by marking the first response as the correct one?

Thanks,

Berny

Dan Bruhn · ‎01-12-2018

Done....

Thanks,