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"Help the Help Desk" tool

Does anyone have details or preferably a video of how the "Help The Help Desk" tool work in Servicenow? The stuff on Docs are not too clear.

nimerkawwa by Giga Expert
  • 4570 Views
  • 4 replies
  • 6 helpfuls

Test Management or Test Management 2.0 ...?

I am currently assessing the Test Management plug-in for use in our team. Our needs are simple; we are responsible for multiple applications for a number of customers. Most of our testing is automated, but we need some manual testing before deploying...

JanickeE by Kilo Contributor
  • 4430 Views
  • 12 replies
  • 6 helpfuls

Resolved! How can remove item of choice list (from the list table, not form)

Hello all, Anyone know the solution(suggestion) for me about :         Remove(disable) item "closed" of choice list "state" from the list table by specific role user.I find some article relative the choice list, but it use for the form table.

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minhthe by Giga Contributor
  • 5894 Views
  • 7 replies
  • 7 helpfuls

move project tasks to a different project

Hi allWondering if anyone has an easy way to move existing project tasks to another exiting project?was think a UI action would be good.issue i have is i can change the project reference field, but looks like there are other connections to the projec...

Rate model vs labor rate card

Hello All , Can any one tell me exact difference between labor rate card and rate model , and when we can use them means at what condition? Which one is the best practice? And also tell me the attributes of labor rate card and rate model in serviceno...

Sweety5 by Tera Contributor
  • 4141 Views
  • 3 replies
  • 4 helpfuls

Resolved! activating ppm in developer instance?

hi, we are unable to activate ppm in a developer instance. is it restricted? if not, what would be the steps to activate?   edit:i dont see the activate button  

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ServiceNow T-Shirt sizing in ServiceNow.

We are trying to better understand T-Shirt sizing within ServiceNow. How are other organizations using T-Shirt sizing? What are the best practices around T-Shirt sizing in ServiceNow? How is T-Shirt size determined? Any thoughts or comments would be ...

Brian Benjey by Tera Contributor
  • 2902 Views
  • 4 replies
  • 2 helpfuls

Resolved! SYS_ID column in list view

Long time listener, first time caller..  I cannot for the life of me determine how to get the "Sys ID" field to show up in a list / list filter. Some instances show the field and some do not. I've searched the wiki, community and our internal resour...

Valor1 by Giga Guru
  • 34608 Views
  • 22 replies
  • 24 helpfuls