Resolved! Set up a triage board in SAFe
Product documentation to 'Set up a triage board in SAFe' step 3 'select Triage board', there is no Triage board option. I have scrum_product_owner role, what am I missing?
Forum Posts
Resolved! Best practices concerning demand management
Hello, We are considering using demand management. In that regard i have 2 questions : 1- What is the recommended organisation needed to support this process : Our IT direction is organised by technologie (SAP, O365, ServiceNow etc...), what is the b...
Does ServiceNow has an OKR plug-in?
Hello all! We have a client that uses ITBM, and a custom application to track KPI´s and OKR´s on their organization. This works fine, they take SAFe information of Epics, characteristics, user stories and make some nice dashboards on a custom made ap...
Discount Rate % and Internal Rate of Retunrs %
Got the message as below when cost plan is added. How Discount Rate % and Internal Rate of Retunrs % and Net Present Value are calculated? And why it did not calculate for below example?
Resolved! Cost Plan vs Project Budget
Hi, What is the exact difference between a cost plan and a project budget? Can a cost plan be converted into a project budget? Kind regards, Mathias
How do you automatically calculate the % complete for project tasks in the planning console?
Currently we have to manually calculate and populate the % complete on project tasks in the planning console. How do we automate this?
RoundOff Property on Planned hours in Resource plan & KB0959650
Hello Community, I can see Planned hours in Resource plan is taking round off value, if the given input is 7.43 hours it is considering 7 hours, which is not expected by our client, I have gone through Community and knowledge articles, where it says ...
List of roles, groups & personas in ITBM
Can i get the list of roles their groups and personas involved for those groups. Like the below format please,
Do you have to have the 'Pro Licence' to use the enhancement/defect functionality in Demand Management
Hello - my organisation has recently introduced ITBM (sorry.....SPM), including the Demand Management functionality. At this stage, we haven't turned on the 'Enhancement/Defect' part of the tool, however, I noticed that one of the requirements is we...
How do you optimise use of the stakeholder register in SPM Demands and Projects?
We had added stakeholder mapping to our Demand processes, so that specific users are added to the stakeholder register depending upon the responses to key fields, eg. selecting a particular Business Unit will add specific group members to that Demand...
Resolved! Cancelled Resource Plans stuck
The use case we have come across with client:- Resoure Plan gets cancelled due to replanning. 'Start date' of the plan is 2022.01.01. 'End date' is 2022.12.31.- Cancelled plan now should be replanned, as project continues- User can't adjust/update/re...
Resolved! Need to make a variable as hyperlink in business rule
@Allen Andreas I have a requirement to make a variable value "Number" to be added to work notes(this part is working) Second part is whenever user clicks on "demand number" from work notes they should be redirected on the service portal where this ...
Calculate cost and benefit estimates on Project while creating project from demand
When a project is created from demand the cost estimate fields (forecast_cost) in Project currency is not calculated. The fields in functional currency are populating fine but the project currency fields are not calculated. Cost plans needs to be mod...
Resolved! Want to hide a sub-module based on group
Hi,I have created a module under service catalog -> open records. Want to display the module only to a group. Please suggest how to achieve itThanks in advance
What exactly is the stakeholder and how should it be used in demand?
What exactly is the stakeholder and how should it be used in demand? I can't seem to find any helpful documentation in docs.service now to better understand stakeholder and how it relates to demand.