What role does Business Analyst in implementation?

rinku2 · ‎06-13-2015

Greetings,

I would be a playing a role of Business Analyst , please give your invaluable inputs ( start to finish of a project).

Best,

Satz..

bernyalvarado · ‎08-27-2015

Hi Satish,

Through years I have seen many flavors of what a business analyst does, but in general, here goes some two key items that in my personal opinion a business analyst should do (or could do ).

a) Processes and Requirements: A business analyst should understand in depth the customer drivers, business processes and requirement. The business analyst has an in-depth functional understanding of how the system (ServiceNow or any external system...) works. The business analyst defines what the system should do so that the customer requirements are satisfied on the best possible way. The business analyst should also be in a position to provide guidance/coaching to the customer when there's opportunities to eliminate "waste" (LEAN concept) from the processes.

b) Validation: The business analyst validates that the solution developed is according to what was requested and that in fact meets the customer requirements.

Thanks,

Berny

View solution in original post

irynast · ‎08-13-2024

As a Business Analyst during implementation, you'll start by defining and documenting business requirements, collaborating with developers to design the solution, and ensuring clear communication between business and technical teams. You'll oversee testing, prepare users with documentation and training, and support the transition during the go-live phase. Afterward, you'll review the project's success and identify areas for improvement. For more insights on the role of a Business Analyst, click here.