Hello ServiceNow Community,
I am exploring ServiceNow Application Portfolio Management from an enterprise architecture and transformation perspective, and I would appreciate guidance from practitioners who have implemented or used APM in real enterprise environments.
My key questions are:
- What are the minimum data elements we should capture first to establish a reliable application portfolio in ServiceNow APM?
- How do you practically assess application health, business value, technical risk, cost, and duplication within ServiceNow APM?
- What approach works best for application rationalization decisions such as retain, retire, replace, modernize, or consolidate?
I would be grateful for any implementation lessons, recommended dashboards, maturity approach, or examples of how APM is connected with CMDB, business capabilities, technology portfolio, and transformation roadmaps.
