How to Mass Update Records in ServiceNow

[Edward Rosario]

### Introduction

### Steps to Mass Update Records

1. **Navigate to the List View**:
- Open the ServiceNow instance.
- Go to the list view of the records you want to update. For example, navigate to the "Incident" or "Change Request" list.

2. **Filter the Records**:
- Apply the necessary filters to narrow down the list to the records you want to update.
- Use the filter options at the top of the list view to set conditions (e.g., state, priority, assigned to).

3. **Select the Records**:
- Select the records you want to update.
- You can select individual records using the checkboxes or select all records on the page by clicking the checkbox at the top of the list.

4. **Open the Mass Update Interface**:
- Click on the context menu (hamburger icon) at the top left of the list view.
- Select the "Update Selected" option from the dropdown menu.

5. **Specify the Updates**:
- A pop-up window will appear where you can specify the changes.
- Fill in the fields you want to update (e.g., change the state to "Resolved", update the assigned group).
- Only the fields you fill out will be updated; other fields will remain unchanged.

6. **Execute the Update**:
- After specifying the updates, click the "Update" button to apply the changes to the selected records.
- Confirm the update if prompted.

7. **Verify the Changes**:
- Check the records to ensure the updates have been applied correctly.
- Use the filters to verify that the records have been updated as expected.

### Tips
- Always double-check the filters and selected records before performing a mass update to avoid unintended changes.
- If available, use a test or development instance to practice mass updates before applying them in a production environment.

### Conclusion
Mass updating records in ServiceNow is a powerful feature that can save you significant time. By following these steps, you can efficiently manage and update multiple records with ease.

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You can view the full video tutorial(https://www.youtube.com/watch?v=1k8c8_Y3KGU) for a short walkthrough.

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