A user has itil role still can not see report created on incident

[Obito]

Hi Team,

A user has 'itil' role and report is shared to him still he can not see report created on incident table. - still showing error 

'report  only visible to specific user or group'

What can be the possible issue here.

Thanks in advance.

[AndersBGS]

Hi @Obito ,

Please take a look more at the report sharing - the message suggest that it's not shared with the user.