Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

A user has itil role still can not see report created on incident

Obito
Tera Expert

3 weeks ago

Hi Team,

 

A user has 'itil' role and report is shared to him still he can not see report created on incident table. - still showing error 

 

'report  only visible to specific user or group'

 

What can be the possible issue here.

 

Thanks in advance.

0 Helpfuls
  • 345 Views
6 REPLIES 6

AndersBGS
Tera Patron

3 weeks ago

Hi @Obito ,

 

Please take a look more at the report sharing - the message suggest that it's not shared with the user.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls

Lloyd_Laing
Giga Contributor

3 weeks ago

I have found that sharing the report with the user generally would be the solution.

Check if the user has access to the required reporting roles. 

Hope this assist

 

 

0 Helpfuls