About Service Now Page and how change it for a dashboard

[Jarronix]

Hello, could you please help me with the following? When I log in to my instance of ServiceNow, I see an "About ServiceNow" page. Why does this page appear, and how can I change it? Thank you. Regards.

[Michelle Bryant]

The "About ServiceNow" page typically appears when you log into your instance for the first time after an upgrade or when a new user logs in. It's designed to provide an overview of the current version, features, and updates.

Why it appears:

• It’s part of the Welcome experience for new or updated instances.
• It may be triggered by a UI policy, login redirect, or homepage configuration.

How to change or remove it:

You can modify this behavior by updating the default homepage or login redirect settings:

✅ Option 1: Change the default homepage

1. Go to System UI > Homepage Admin or System Properties > My Homepage.
2. Set a different homepage for the user role or group.
3. You can also assign a custom homepage via User Preferences.

✅ Option 2: Modify login redirect

1. Navigate to System UI > UI Policies or Login Rules.
2. Check if there’s a rule redirecting users to the "About ServiceNow" page.
3. Disable or modify the rule to redirect to a different page (e.g., a dashboard or portal).

[Simon Hendery]

This answer looks like GenAI?

[Nikhil Bajaj9]

Hi @Jarronix ,

Clear your cache, logo ut an dlogin again and check if still this page is displaying as this page comes only when session timeout or cache issue.

If my answer helped you in anyways, please mark it- solution accepted.

Regards,

Nikhil Bajaj