About ServiceNow License

[KrushnakumaT]

What are the most effective strategies and best practices organizations can implement within their ServiceNow instance to optimize license usage and reduce overall licensing costs, without compromising platform performance or user experience?
Thanks in Advanced!

[Dr Atul G- LNG]

Hi @KrushnakumaT 

• This is mainly a process problem — you need to identify where licenses are being used and whether they’re fully consumed.

• Create reports on user logins, approvals, and relevant business-stage stakeholders to locate gaps and unused or under-used licenses.

• Evaluate the reports to find optimization opportunities (consolidation, reclaiming unused licenses, etc.).

• Standardize the process first (who approves, who gets a license, lifecycle rules), then consider consolidation and automation to optimize license usage.

• This isn’t a one-day fix — it requires deep analysis and a phased approach before implementing changes.