Why Fail ?

[mohammedsye]

Hi,

I attempted the CSA exam and below is the scoring and still failed. I understood that overall score should be >=70%. Please assist in understanding the passing criteria.

Topic Level Scoring:
1 - Platform Overview and Navigation: 100%
2 - Instance Configuration: 100%
3 - Configuring Applications for Collaboration: 50%
4 - Self Service & Automation: 58%
5 - Database Management and Platform Security: 38%
6 - Data Migration and Integration: 87%

[GlideFather]

Hi @mohammedsye,

First of all, that happens, you will pass it the next time!

Then, I believe it's related to the cut score, read this Certification exam scoring and Obtain Your Exam Results - Mainline Certifications 

Especially this part:

Let me know if that answered your question

[sdmohammeda]

Hi Glide father,

Thank you for your time and detailed information. Appreciate it.  Thank you for the encouragement as well ❤️‍🩹 

[GlideFather]

Thanks for your kind words, @mohammedsye!

PS: don't worry I passed my CIS ITSM on third attempt as well 😄 and now I barely recall it... :))) good luck on the retake

[Simon Hendery]

Hi @mohammedsye 

Unfortunately, when assessing your result based on how the sections of the exam are weighted (as per the exam blueprint), your actual (weighted) score was around 62%:

The good news is that if you focus your revision on the two sections you didn't do so well in:

• Configuring Applications for Collaboration
• Self Service & Automation
• Database Management and Platform Security

... I'm sure you'll have no problem passing next time!