About the dictionary attribute "Use Document Viewer" and ZIP files

[bonsai]

I changed the "Download" link for attachments to "View".
I have set the attribute "Use Document Viewer=true" in the collection type dictionary record.

When I view a compressed file (.zip), I cannot see the file contents and the file is downloaded.

Is it possible to check the contents of a compressed file?

Or can I make it a download or hide it for ".zip" files?

[Ankur Bawiskar]

@bonsai 

not all files can be viewed using document viewer.

Zip file is one of those and you cannot view it using ServiceNow native UI.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[bonsai]

Do you know what file extensions can be displayed?

[Ankur Bawiskar · Accepted solution]

@bonsai 

I found this KB and it's mentioned in docs which are supported

Document Viewer on Now Support (HI) 

If my response helped please mark it correct and close the thread so that it benefits future readers.