About the exam

[ShivamT73789857]

What kind of questions are asked in the CSA exam? Are there more scenario-based questions? 

[prerna_sh]

Hi @ShivamT73789857 

Go through eBook (Best Resource), and get clear understanding of navigations, also practice lab. Please check out Exam Blueprint as well. (Most of the questions are related to Navigations, you might get 4-5 scenario-based questions)

Blueprint: Exam Blueprint
Checkout Similar Community Thread: https://www.servicenow.com/community/sysadmin-forum/csa-exam/td-p/3437826

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Thanks,
Prerna

[mayankkumar]

Hi @ShivamT73789857,
Most of the questions will focus on platform navigation and core understanding. You can also expect some scenario-based questions, especially around Knowledge Base and KB articles. For the rest, you can refer to the links shared by @prerna_sh.
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Please mark my response helpful and accept as solution
Thanks & Regards
Mayank

[mayankkumar]

Refer this for useful Links & References for practice -> Solved: Servicenow CSA Exam Updated Questions / practice m... - ServiceNow Community

[Dr Atul G- LNG]

Hi @ShivamT73789857 

Tips for the CSA Exam (Certified System Administrator)

CSA is the first and foundational exam in your ServiceNow journey. Here are some tips to help you prepare effectively:

Study the training material thoroughly – Go through it line by line, word by word, at least 2–3 times.

Practice the labs multiple times – Do each lab 3–4 times. Don’t just complete them; carefully read and understand the instructions as well.

Follow the official eBook – Review it thoroughly at least 2–3 times to reinforce your understanding.

Consider supplementary courses – Some candidates have found Udemy courses helpful for additional practice and clarity.

Watch my experience video – I’ve shared my own preparation journey and tips here:

https://youtu.be/60KXCXXHW7M

Good luck on your CSA journey!